Returns & Exchanges

Thank you for shopping at! As part of our commitment to your satisfaction, we want you to love what you ordered, if you found something unsuitable, let us know for a refund or exchange.(Please refer to specific terms and conditions during promotion)

The terms outlined here apply only to purchases made through our online shop. Online purchases cannot be returned or exchanged at store locations.

Returns (for local and overseas orders)

Unused merchandise can be applied to return for a full refund of the purchase price if you contact Customer Service within 14 days from received date.

Customer is responsible for the cost of return shipping, it will be refunded only on faulty items or items sent in error.

Due to hygiene concerns, we cannot accept returns or perform exchanges for intimate wear/bodywears, ladies' leggings, socks, or altered merchandise.

All merchandise must be returned in its original condition with packaging and tags intact. No refunds will be made on goods inspected and found to be worn, altered or damaged.

After the product is returned, we will email you to confirm the information for the refund. The refund will be credited to the customer in 1 month, subject to the administrative procedures of the bank that issued the credit card. Refunds can only be issued to the card used for the original purchase.

Exchanges (for local orders only)

Unused merchandise can be applied to exchange if you contact Customer Service within 14 days from received days.

We offer one time exchange/return service per order; product can be exchanged to another same or lower price product.

Any variance on the exchange item’s value will be refunded to the credit card which used for the original purchase; customer cannot pay for the extra variance.

If product is available for exchange, we will deliver the exchanged item to customer’s address by carrier. Customer can return the original item to the carrier at this time of delivery.

If the product is out-of-stock, you may return the product for a refund according to the normal return progress.

Changes and Cancellations

Once the order is confirmed, changes and cancellations are not accepted.