You can be a Sliver member by completing member registration on bossini Plus App, which is a lifetime membership.
2. How to become a bossini Plus Gold member?
You can be upgraded to gold member tier upon HK or MOP $1,500 accumulated spending within every membership period (starts on 1 July and
ends at 30 June next year).
*For bossini online shop order, the valid accumulated spending amount will be updated after order dispatched.
3. What is the difference between Gold and Silver member?
Gold members can enjoy more privileges. Apart from the welcome offer and double points on the 1st of every month which are also entitled to Silver members, Gold members can use $50 birthday coupon upon purchase of $100 while Sliver members can use $50 birthday coupon upon purchase of $150. What’s more, Gold members can also enjoy extra 5% off on Gold member day dated on the15th of every month and other exclusive product offers.
4. If upgrade to Gold member at June, then Gold membership only effective for one month?
If you are upgraded to be a gold member in June, the membership is extended to 30 June next year and if you are upgraded to be a gold member in or before May, the membership ends on 30 June in the same year.
5. How to get my birthday offer?
Register your Date of Birth at bossini Plus mobile app BEFORE your birthday and receive a birthday gift starting from the 1st day of birthday month. (For example: a user whose birthday is in June will receive a birthday gift starting from the 1st of June if he or she has registered the Date of Birth at bossini Plus BEFORE the month of June.).
• If customer register your Date of Birth at bossini Plus mobile app WITHIN your birthday month, you will receive your birthday gift starting from the 1st day of next month. (For example: a user whose birthday is in June will receive a birthday gift starting from the 1st of July if he or she has registered the Date of Birth at bossini Plus WITHIN the month of June.)
• Date of Birth cannot be amended after registration
6. How to check my accumulated spending amount?
Members can check the accumulated spending amount after logging in bossini Plus App.
About How to Connect with Online Shop Account
1. How to connect my bossini Plus account and online shop account?
Members who aren't registered with email on bossini Plus mobile app may click “Linkup With eShop” on the left menu and fill in your online shop email. After verification, your bossini Plus account will combine with your online shop account.
About My Account
1. How to connect my bossini Plus account and online shop account?
Open the bossini Plus mobile app and select ‘My Profile’. Tap “Pencil” for editing.
2. How to update my email or phone number?
Once your registration is completed, both email and phone number cannot be changed.
3. What should I do if I forget my password?
You can reset your password by the following steps:
Step 1: Open your bossini Plus mobile app and go to ‘Login’. Choose ‘Forget Password’
Step 2: Enter your mobile number and you will receive a one-time verification code via SMS
Step 3: Enter and confirm your new password, then password reset completed
4. What should I do if my account has unauthorised activites?
If you suspect there are unauthorised activities in your account, please contact bossini Plus hotline at (852) 2371 1633 during our office hours for further assistance.
5. If I change a new mobile device, how can I transfer my current membership information to it?
You can download bossini Plus mobile app on a new device, and simply login with your bossini Plus account to access your member card and eCoupon.
About bossini B-point Rewards
1. What is B-point?
bossini B-point can be gained by purchasing at bossini retail stores/online shop and bossini Plus membership promotion. With every HKD$50 spent, 1 bossini B-point will be rewarded and they can be used as cash during your next purchase.
*Online delivery service charge and shopping bag charge are not counted as order amount, thus will not qualify for any B-points rewards.
2. How to earn B-point from purchase?
Open your bossini Plus mobile app. Go to ‘Membership’ and present your QR code at the checkout in retail shops in order to earn B-point rewards. With every HKD$50 spent, you will earn 1 bossini B-point. (Mobile screenshot, printed version or dictation of ID number are not acceptable)
*Please make sure that you have connected your online shop account with your bossini Plus app BEFORE checkout in order to earn B-point rewards from your online orders.
**Online delivery service charge and shopping bag charge are not counted as order amount, thus will not qualify for any B-points rewards.
3. How to use B-point?
Every 1 bossini B-point=HKD$1=MOP$1. bossini B-point can be used as cash on your purchase at bossini stores or online shop.
*Please make sure that you have connected your online shop account with bossini Plus app BEFORE checkout in order to use B-point for any purchase.
4. For how long will the B-point be valid?
B-point earned from 1st July of each year till 31st May of the following year are valid until 30th June of the following year. The remaining unused points will expire automatically on 1st July of the following year.
B-point earned during 1st-30th June of each year are valid until 30th June of the following year. Ie, the B-point earned within 1st-30th June each year can be carried forward to the following year.
5. How will B-point gained through in-store/ online purchase in June be calculated?
B-point earned during 1st-30th June each year are valid until 30th June of the following year. Ie, B-point which are earned within 1st-30th June each year can be carried forward to the following year.
6. How long will I receive my B-point after payment?
For in-store purchases, B-point will be awarded to your account within 2 working days. For online purchases, B-point will be awarded to your account within 2 working days once the shipment is dispatched. If you have any enquiry, please contact our customer service at 2371 1633 for further assistance.
7. Can I enjoy the member offer/earn B-point if I cannot show my membership QR code?
If you cannot present valid bossini Plus membership QR code at checkout, you cannot enjoy the membership offer and earn or redeem the B-point for the transaction.
8. What will be the arrangement for my B-point if I need to refund or exchange the product purchased?
B-point arrangement in case of refund or return: B-point awarded will be deducted from your account when the refund is conducted. Used B-point will not be issued again.
1. How to get e-Coupon?
Coupons will be issued in various promotions through bossini Plus mobile app on a irregular basis.
2. How to use my eCoupons on bossini online shop?
Open your bossini Plus mobile app and go to ‘Coupon’. Tap the coupon to view the eCoupon code, valid date and offer details. Please enter the eCoupon code in order to enjoy the offer before checking out on bossini online shop.
3. Why can't find my coupon?
All eCoupons have a valid period. After the last valid date, the used/ expired eCoupons will be automatically moved to ‘Used/ Expired’ section in ‘Coupon’.